Privacy Policy
Last updated: 27 October 2026
1. About this policy
This policy explains how Sip Circle Pty Ltd (ABN 71 700 735 502) ("Sip Circle", "we", "us") collects, uses, stores and shares your personal information. It applies to our website, enquiries, event bookings and referrals.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. What we collect and how
| Information | When we collect it |
|---|---|
| Name, email, phone number | Enquiry form, email, phone, social media messages |
| Event details: date, venue address, guest numbers, access notes | Enquiries and bookings |
| Billing details and payment records | Invoicing and payment (card details are handled by our payment provider, not stored by us) |
| Dietary or allergy notes you choose to share | Bookings, so we can serve guests safely |
| Referrer's name and email | When a new client names you as their referrer |
| Website usage data: device, browser, pages visited | Automatically, through cookies and analytics |
You can contact us without giving your full name, but we need contact and event details to quote or take a booking.
3. How we use your information
We use your personal information to:
- Respond to enquiries and prepare quotes
- Manage bookings, plan your event and serve your guests
- Send invoices, take payments and keep business records
- Run our referral program and send referral e-gift cards
- Tell you about offers or news, if you have agreed to hear from us
- Improve our website and services
- Meet our legal, tax and food safety obligations
We only send marketing with your consent, and every marketing email has an unsubscribe option. We do not sell your personal information.
4. Who we share it with
We share personal information only as needed to run our business, with:
- Service providers who help us run our business, such as email, website hosting, online payment, point-of-sale and gift card providers, and our bank and accountant
- Venues or event organisers, where needed to coordinate your event
- Government bodies or regulators, where the law requires it
Some of these providers store data overseas, including in the United States and other countries. We choose reputable providers and take reasonable steps to make sure they protect your information.
5. Storage, security and retention
We store personal information in secure, password-protected online services and limit access to people who need it.
We keep booking and financial records for at least 5 years, as required for tax purposes. We delete or de-identify other information when we no longer need it.
6. Cookies, analytics and social media
Our website uses cookies and Google Analytics to understand how visitors use it. This data is generally not used to identify you. You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics opt-out add-on.
If you contact us through Instagram or other social media, those platforms handle your information under their own privacy policies.
7. Photos at events
We may photograph our cart and drinks at events for our website and social media. We do not post photos that clearly show guests' faces without permission. If you would prefer no photos at your event, tell us when you book. To ask us to remove a photo, email us and we will take it down.
8. Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing us. We will respond within 30 days.
If you have a privacy concern, contact us first and we will try to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to this policy and contact
We may update this policy from time to time. The latest version will always be on our website.
Contact us
Sip Circle Pty Ltd
Email: hello@sipcircle.com.au
Melbourne, Victoria